Complaints and Returns

Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us.

After paying and acknowledging receipt of the package, you can open it in the presence of the courier – if discrepancies are found, a protocol is drawn up which can later be used as a basis for a customer complaint.

According to the Act of 30 May 2014, the customer has the right to cancel the goods without giving a reason within 14 days from the date of delivery. Reimbursement is possible only if the goods were not used or been damaged in any way.

In case of return, Client must inform the shop about wanting to return in 14 days (by sending an e-mail or traditional completed statement of withdrawal from a distance contract or sending such information to the email address info@ukrainashop.com), then return the goods at its own expense and the invoice or receipt, which received together with the purchased goods.

The money will be returned within 7 working days specified by the customer's bank account.

If you have any queries, please contact us by e-mail at info@ukrainashop.com or by telephone on 696 970 251.